CCNA Voice Eğitimi İçeriği
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ICOMM (Introducing Cisco Voice and Unified Communications Administration) v8.1
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Öngereksinimler:
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CCNA
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Kurs Tanımı:
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CCNA Voice network'ün temellerini anlamış olan katılımcılara günümüzün en değerli konularından birisi olan VoIP hakkında temel bilgi sağlamaya yönelik hazırlanmış bir eğitimdir.
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Kurs İçeriği:
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- Cisco UC Solutions
- Administrator and End-User Interfaces
- Call Flows in CUCM and CUCM Express
- Endpoint and End-User Administration
- Enabling End-User Telephony and Mobility Features
- Unity Connection and Unified Presence
- Cisco UC Solutions Maintenance
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CCNA Voice Eğitim İçeriği
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Ayrıntılı İçerik
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1. Cisco UC Solutions
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- Components
- Characteristics
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2. Administrator and End-User Interfaces
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3. Call Flows in CUCM and CUCM Express
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- Call Flows and Call Legs
- Configuration Components Impacting Call Flows in Cisco UC Manager
- Configuration Components Impacting Call Flows in CUCM Express
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4. Endpoint and End-User Administration
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- Characteristics
- Configuration Requirements
- Implementation Options
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5. Enabling End-User Telephony and Mobility Features
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6. Unity Connection and Unified Presence
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- End-User and Voice Mailbox Characteristics and Configuration Requirements
- End-User and Voice Mailbox Implementation Options
- Enabling Cisco Unified Presence
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7. Cisco UC Solutions Maintenance
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- Providing End-User Support
- CUCM Reports
- CUCM CDR Analysis and Reporting Tool Reports
- Cisco Unified Real-Time Monitoring Tool
- Monitoring Voice Mail in Cisco Unity Connection
- Disaster Recovery System
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CCNA Voice Eğitim İçeriği
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CCNA Voice Sınav Konuları:
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- Overview of Cisco Unified Communications Solutions
- Overview of Administrator and End-User Interfaces
- Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Endpoint and End User Administration
- Enablement of End User Telephony and Mobility Features
- Enablement of Cisco Unity Connection and Cisco Unified Presence
- Cisco Unified Communications Solutions Maintenance
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Ayrıntılı İçerik
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Describe the characteristics of a Cisco Unified Communications solution
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- Describe the Cisco Unified Communications components and their functions
- Describe call signalling and media flows
- Describe quality implications of a VoIP network
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Provision end users and associated devices
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- Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Create or modify user accounts for Cisco Unified Communications Manager
- Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
- Create or modify endpoints for Cisco Unified Communications Manager
- Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
- Describe how calling privileges function and how calling privileges impact system features
- Create or modify directory numbers
- Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
- Enable end users for Cisco Unified Presence
- Verify user features are operational
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Configure voice messaging and presence
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- Describe user creation options for voice messaging
- Create or modify user accounts for Cisco Unity Connection
- Describe Cisco Unified Presence
- Configure Cisco Unified Presence
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Maintain Cisco Unified Communications system
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- Generate CDR and CMR reports
- Generate capacity reports
- Generate usage reports
- Generate RTMT reports to monitor system activities
- Monitor voicemail usage
- Remove unassigned directory numbers
- Perform manual system backup
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Provide end user support
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- Verify PSTN connectivity
- Define fault domains using information gathered from end user
- Troubleshoot endpoint issues
- Identify voicemail issues and resolve issues related to user mailboxes
- Describe causes and symptoms of call quality issues
- Reset single devices
- Describe how to use phone applications
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CCNA Voice Eğitim İçeriği
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CCSI Nedir?: CCSI, Cisco Certified System Instructor, Cisco'nun yetkilendirdiği Proctor'lar tarafından düzenlenen iki günlük ICP Session sonunda başarılı olan katılımcılara vermiş olduğu yetkili eğitmenlik ünvanıdır. CLIGURU bünyesindeki Cisco Eğitimleri sadece CCSI ya da konularında uzman ve deneyimli eğitmenler tarafından verilmektedir. 
