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CCNA Voice Eğitimi İçeriği

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ICOMM (Introducing Cisco Voice and Unified Communications Administration) v8.1

Öngereksinimler: CCNA
Kurs Tanımı:
CCNA Voice network'ün temellerini anlamış olan katılımcılara günümüzün en değerli konularından birisi olan VoIP hakkında temel bilgi sağlamaya yönelik hazırlanmış bir eğitimdir.
Kurs İçeriği:
  • Cisco UC Solutions
  • Administrator and End-User Interfaces
  • Call Flows in CUCM and CUCM Express
  • Endpoint and End-User Administration
  • Enabling End-User Telephony and Mobility Features
  • Unity Connection and Unified Presence
  • Cisco UC Solutions Maintenance
Cisco Eğitimleri CCNA Voice Eğitim İçeriği

Ayrıntılı İçerik

1. Cisco UC Solutions
  • Components
  • Characteristics
2. Administrator and End-User Interfaces
3. Call Flows in CUCM and CUCM Express
  • Call Flows and Call Legs
  • Configuration Components Impacting Call Flows in Cisco UC Manager
  • Configuration Components Impacting Call Flows in CUCM Express
4. Endpoint and End-User Administration
  • Characteristics
  • Configuration Requirements
  • Implementation Options
5. Enabling End-User Telephony and Mobility Features
6. Unity Connection and Unified Presence
  • End-User and Voice Mailbox Characteristics and Configuration Requirements
  • End-User and Voice Mailbox Implementation Options
  • Enabling Cisco Unified Presence
7. Cisco UC Solutions Maintenance
  • Providing End-User Support
  • CUCM Reports
  • CUCM CDR Analysis and Reporting Tool Reports
  • Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Disaster Recovery System
Cisco Eğitimleri CCNA Voice Eğitim İçeriği
CCNA Voice Sınav Konuları:
  • Overview of Cisco Unified Communications Solutions
  • Overview of Administrator and End-User Interfaces
  • Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Endpoint and End User Administration
  • Enablement of End User Telephony and Mobility Features
  • Enablement of Cisco Unity Connection and Cisco Unified Presence
  • Cisco Unified Communications Solutions Maintenance

Ayrıntılı İçerik

Describe the characteristics of a Cisco Unified Communications solution
  • Describe the Cisco Unified Communications components and their functions
  • Describe call signalling and media flows
  • Describe quality implications of a VoIP network
Provision end users and associated devices
  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified Presence
  • Verify user features are operational
Configure voice messaging and presence
  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified Presence
  • Configure Cisco Unified Presence
Maintain Cisco Unified Communications system
  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup
Provide end user support
  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications
Cisco Eğitimleri CCNA Voice Eğitim İçeriği
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